Patient Retention & Reactivations – The CA Role

Patient Retention & Reactivations – The CA Role

Patient Retention & Reactivations – The CA Role

Friday – 8/26/2022 | 1pm-2:40pm | Bayhill 17-18 

Brandy Brimhall 

Course Description 

Of the many roles of a CA, among them includes patient communications for reactivations. The reactivation process is one of many pieces to maintain good health in the clinic patient retention statistics and positive clinic/patient relationships. Join this session to discuss obstacles and solutions in reactivation systems and how this process or lack thereof impacts the business as a whole. 

Learning Objectives 

• Taking a look at effective reactivation processes 

• How to determine if your current protocols for reactivation are productive 

• The relationship between reactivation processes and clinic patient retention 

• Patient communications for reactivation 

• Processes to help identify and minimize those patients that discontinue care and are slipping through the cracks 

Sponsored by: ChiroTouch