Creating a Culture of Excellence: Soft Skills, Attitude, and Alignment in Chiropractic Practice

Session Information

Regional Event: national
Start Date: 08/23/2025 10:20 am
End Date: 08/23/2025 12:00 pm
Location: Celebration 12-13

Speakers in this session...

  • Lori Allen

    Sponsors

    Lori Allen BS, MBA

    Hi, I’m Lori Allen

    As founder and president of Profitable Practice Strategies, over the last 30 plus years I have had the pleasure of consulting for an upwards of 300 practices, making a significant contribution to their financial health and patient outcome.

    I ensure long-term sustainable growth and overall profitability for my clients through training, stressing efficiency, effectiveness and profitability through proven systems.   I host over 100 virtual trainings, individualized sessions, seminars, and boot camps a year, as well as three advanced administrative workshops specializing in effective management and marketing excellence.  In order to deliver personalized and consistent education, I have develop a number of specific training modules: The Efficient, Effective, and Profitable Front Desk; Patient Care Coordinator and Exceptional Customer Service; and Business Development.

    I cater to a broad spectrum of educational needs and goals through On-site consults, Virtual consults, Boot Camps, Seminars, Videos, and Virtual Online Modules.

    I am honored and excited to be back at FCA to exchange ideas and drive chiropractic wellness to the next level and beyond.

    Come see me on the floor at Booth T8 even better attend one of my sessions.

    Thanks, Lori

    Sessions...

    Creating a Culture of Excellence: Soft Skills, Attitude, and Alignment in Chiropractic Practice
    Regional Event: national
    Start Date: 08/23/2025 10:20 am
    End Date: 08/23/2025 12:00 pm
    Location: Celebration 12-13
    Session details

    This course provides chiropractic physicians with practical tools to evaluate and enhance the internal culture of their practice by focusing on professionalism, purpose, and team alignment. Attendees will explore how core values and mission statements shape staff behavior and patient experience, emphasizing the importance of soft skills, energy, and attitude. The course will also help providers assess whether their current environment fosters a culture of excellence and identify strategies to align their team with clearly defined professional standards. Participants will leave with a deeper understanding of how internal leadership and communication contribute to better workflow, staff morale, and patient satisfaction within the guidelines of professional chiropractic conduct.

    Learning Objectives

    1. Identify the existing cultural environment of their chiropractic office and recognize misalignment with professional standards.
    2. Establish or refine core values and a mission statement that promotes a service-driven, excellence-focused chiropractic environment.
    3. Apply effective leadership, communication, and soft skill techniques that support positive energy, collaboration, and professionalism among staff.

     

    Sponsor – Profitable Practice Strategies

     

    Click Here and Rate This Course

    Foundations for Chiropractic Assistants: Systems, Service & Success in Patient-Centered Practice – Part 1
    Regional Event: national
    Start Date: 08/23/2025 1:00 pm
    End Date: 08/23/2025 2:40 pm
    Location: Bayhill 17
    Session details

    This 4-hour foundational course equips newly hired Chiropractic Assistants with the essential knowledge and soft skills to confidently support a thriving, patient-focused chiropractic practice. Through hands-on instruction and real-world examples, attendees will explore the power of positive communication, professionalism, workflow systems, and the essential role of CAs in patient retention and office morale. This training emphasizes how internal systems, purposeful service, and consistent energy contribute to a culture of excellence. Doctors of Chiropractic are invited to attend for free alongside their staff to support seamless team implementation.

    Learning Objectives

    1. Identify core roles and responsibilities of a Chiropractic Assistant in supporting patient-centered care.
    2. Demonstrate effective communication and service strategies that improve patient experience and office flow.
    3. Apply systems thinking to front-office procedures, scheduling, and internal collaboration for greater efficiency and retention.

     

    Sponsor – Profitable Practice Strategies

     

    Click Here and Rate This Course

    Foundations for Chiropractic Assistants: Systems, Service & Success in Patient-Centered Practice – Part 2
    Regional Event: national
    Start Date: 08/23/2025 3:20 pm
    End Date: 08/23/2025 5:00 pm
    Location: Bayhill 17
    Session details

    This 4-hour foundational course equips newly hired Chiropractic Assistants with the essential knowledge and soft skills to confidently support a thriving, patient-focused chiropractic practice. Through hands-on instruction and real-world examples, attendees will explore the power of positive communication, professionalism, workflow systems, and the essential role of CAs in patient retention and office morale. This training emphasizes how internal systems, purposeful service, and consistent energy contribute to a culture of excellence. Doctors of Chiropractic are invited to attend for free alongside their staff to support seamless team implementation.

    Learning Objectives

    1. Identify core roles and responsibilities of a Chiropractic Assistant in supporting patient-centered care.
    2. Demonstrate effective communication and service strategies that improve patient experience and office flow.
    3. Apply systems thinking to front-office procedures, scheduling, and internal collaboration for greater efficiency and retention.

     

    Sponsor – Profitable Practice Strategies

     

    Click Here and Rate This Course

This course provides chiropractic physicians with practical tools to evaluate and enhance the internal culture of their practice by focusing on professionalism, purpose, and team alignment. Attendees will explore how core values and mission statements shape staff behavior and patient experience, emphasizing the importance of soft skills, energy, and attitude. The course will also help providers assess whether their current environment fosters a culture of excellence and identify strategies to align their team with clearly defined professional standards. Participants will leave with a deeper understanding of how internal leadership and communication contribute to better workflow, staff morale, and patient satisfaction within the guidelines of professional chiropractic conduct.

Learning Objectives

  1. Identify the existing cultural environment of their chiropractic office and recognize misalignment with professional standards.
  2. Establish or refine core values and a mission statement that promotes a service-driven, excellence-focused chiropractic environment.
  3. Apply effective leadership, communication, and soft skill techniques that support positive energy, collaboration, and professionalism among staff.

 

Sponsor – Profitable Practice Strategies

 

Click Here and Rate This Course