As providers and chiropractic assistants, we all understand the value of structured and efficient front office systems and hopefully, make a consistent effort to establish and maintain these processes. However, what we don’t always immediately think of are the other critical functions that take place right at the front desk of every clinic, at every single patient encounter, in person and by phone. Join this two hour segment to discuss how the front office is instrumental to positive patient relationships that build and maintain trust and credibility for the business as a whole, as well as stimulate referrals for practice growth. Having more encounters with patients than any other role or department in the practice, the front desk is truly front and center, when it comes to practice success. Together, we will discuss communications, common questions and answers, common obstacles, and solutions, when it comes to patient relationships. We will also review effective front office implementations to help stimulate product sales (if applicable), rescheduling and referrals.
Session Information
Speakers in this session...
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Brandy Brimhall
Brandy Brimhall CPC, CPCO, CCCPC, CMCO, CPMA
Brandy has served chiropractic and multi-discipline practices since 1999.
She has received professional certification from the AAPC as a Certified Professional Coder, a Certified Professional Compliance Officer and a Certified Professional Medical Auditor; from the Practice Management Institute (PMI) as a Certified Medical Compliance Officer; and from the ChiroCode Institute as a ChiroCode Certified Chiropractic Professional Coder.She has routinely been featured in a number of publications as well as presents at seminars and webinars across the country. Brandy provides training and education as well as assists practice with coding/collections/compliance and revenue cycle systems. She is the owner of the Chiropractic Virtual Assistant for coding/billing/collections/compliance Q/A at C-HelpDesk.
Sessions...
The Front Desk Role in Practice Stability and Growth
Session detailsRegional Event: nationalStart Date: 08/19/2023 1:00 pmEnd Date: 08/19/2023 2:40 pmLocation: Bayhill 17-18As providers and chiropractic assistants, we all understand the value of structured and efficient front office systems and hopefully, make a consistent effort to establish and maintain these processes. However, what we don’t always immediately think of are the other critical functions that take place right at the front desk of every clinic, at every single patient encounter, in person and by phone. Join this two hour segment to discuss how the front office is instrumental to positive patient relationships that build and maintain trust and credibility for the business as a whole, as well as stimulate referrals for practice growth. Having more encounters with patients than any other role or department in the practice, the front desk is truly front and center, when it comes to practice success. Together, we will discuss communications, common questions and answers, common obstacles, and solutions, when it comes to patient relationships. We will also review effective front office implementations to help stimulate product sales (if applicable), rescheduling and referrals.