While managing First Choice Chiropractic since 1995, Kim Klapp has spoken for many chiropractic universities, colleges, companies, and associations. An author and coach, she founded Assistants for Chiropractic Excellence (A.C.E.) in 2000 which provides quality CA coaching and training via monthly online courses. Kim Klapp teaches chiropractic teams the most up-to-date techniques and communication strategies for generating more referrals, collections, and patient compliance. Find out more about her Office Systems Reference Guide, hiring & training tools, practice solutions, and more at: www.ChiropracticAssistants.com.